FAQs & Troubleshooting
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295 Results
- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2One or more of my colors are not printing (blank). What can I do?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6How can I print, fax, copy and scan using A3/Ledger size paper?
- 7What driver package format is supported by my Linux distribution?
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Can I print from or scan to Android™ Smartphone?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Scan and save a document in PDF format (Scan to File)
- 12Replace Ink
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14How to identify your Operating System (OS).
- 15Load paper in the paper tray
- 16I cannot print using my Brother machine on a wireless network (Mac)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22The edge of glossy paper is smudged.
- 23I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25Pre-Required Procedures (Linux)
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27Print a web page from iPrint&Scan when using an Android™ mobile device.
- 28Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 29I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 30Discover the MAC address of the Brother network card
- 31How do I know which side up my photo paper should be in the tray?
- 32The printer status is Offline or Paused.
- 33Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 34I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 35Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 36Can third party ink be used to refill the ink cartridges?
- 37How do I factory reset the network settings?
- 38How do I load envelopes into my machine?
- 39Enable the Brother machine's network interface.
- 40Delete print jobs from the print queue.
- 41I cannot make borderless prints.
- 42Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 45I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 46When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 47I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.