FAQs & Troubleshooting
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298 Results
- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2How can I print, fax, copy and scan using A3/Ledger size paper?
- 3Can I print from or scan to Android™ Smartphone?
- 4One or more of my colors are not printing (blank). What can I do?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 7Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 8Replace Ink
- 9I still receive the error message "Paper Jam" after I removed the jammed paper.
- 10How to identify your Operating System (OS).
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12How do I know which side up my photo paper should be in the tray?
- 13The printer status is Offline or Paused.
- 14Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 15The LCD displays an error code (number). What does it mean?
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 18Print a web page from iPrint&Scan when using an Android™ mobile device.
- 19Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 20Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 21Discover the MAC address of the Brother network card
- 22The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 23How do I clear the message "Cannot Detect" from the display?
- 24Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 25When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 26When I print, the pages are smudged with ink. What should I do?
- 27When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 28Print the Network Configuration List
- 29What driver package format is supported by my Linux distribution?
- 30Large characters are printed incorrectly. (Linux)
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32What is Brother iPrint&Scan?
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34Print using only the black ink cartridge when the Color cartridges have run out.
- 35Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 36Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 37The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39How do I load paper in paper tray#2?
- 40I cannot install the printer driver or print in Windows 11.
- 41Cannot print after a Windows 10 update (June 2020)
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 44Command List of brscan. (Linux)
- 45How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 46Set up your Brother machine on a wireless network.
- 47Install BookScan & Whiteboard Suite onto Windows 10.
- 48Check the firmware version.
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50I cannot make borderless prints.