FAQs & Troubleshooting
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298 Results
- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2How can I print, fax, copy and scan using A3/Ledger size paper?
- 3Can I print from or scan to Android™ Smartphone?
- 4One or more of my colors are not printing (blank). What can I do?
- 5Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 8How to identify your Operating System (OS).
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10When I print, the pages are smudged with ink. What should I do?
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12How do I know which side up my photo paper should be in the tray?
- 13The printer status is Offline or Paused.
- 14Replace Ink
- 15Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 16I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18Install the built-in drivers (For Windows 8 and Windows 10)
- 19I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 20The LCD displays an error code (number). What does it mean?
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22How do I clear the message "Cannot Detect" from the display?
- 23Set up your Brother machine on a wireless network.
- 24I cannot print using my Brother machine on a wireless network (Windows)
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26Enable the Brother machine's network interface.
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Print a web page from iPrint&Scan when using an Android™ mobile device.
- 29Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 30Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 31Locate files scanned with ControlCenter3 (For Windows)
- 32Discover the MAC address of the Brother network card
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 35Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 36Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 37Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 38When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 39When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 40The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42Print the Network Configuration List
- 43What driver package format is supported by my Linux distribution?
- 44Large characters are printed incorrectly. (Linux)
- 45Open the Status Monitor
- 46A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 47What is Brother iPrint&Scan?
- 48Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 49Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 50Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
