FAQs & Troubleshooting
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295 Results
- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2One or more of my colors are not printing (blank). What can I do?
- 3How can I print, fax, copy and scan using A3/Ledger size paper?
- 4Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 5The LCD displays an error code (number). What does it mean?
- 6What is Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 9Enable the Brother machine's network interface.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11The printer status is Offline or Paused.
- 12Scan and save a document in PDF format (Scan to File)
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Can I print from or scan to Android™ Smartphone?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 18Scan from the Brother iPrint&Scan application using Windows Phone.
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 21Locate files scanned with ControlCenter3 (For Windows)
- 22Replace Ink
- 23I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 24How do I load envelopes into my machine?
- 25How do I load paper in paper tray#2?
- 26When I make a copy the image or text is cut off. What can I do?
- 27Scan a document from the Windows Vista Photo Gallery
- 28Cannot print after a Windows 10 update (June 2020)
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30Install BookScan & Whiteboard Suite onto Windows 10.
- 31Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 32Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 33I still receive the error message "Paper Jam" after I removed the jammed paper.
- 34I cannot make borderless prints.
- 35Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 38When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 39I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41How do I factory reset the network settings?
- 42I'm unable to access the memory (media) card in the media slot. What can I do?
- 43Install PaperPort™ 12SE / 14SE onto Windows 10.
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45I cannot print from my computer via USB.
- 46How do I know which side up my photo paper should be in the tray?
- 47I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 48When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 49When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
