FAQs & Troubleshooting
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288 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Open the "Scanners and Cameras" and Properties.
- 6The printer status is Offline or Paused.
- 7Replace Ink
- 8I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 9Delete print jobs from the print queue.
- 10How do I know which side up my photo paper should be in the tray?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12Change the printer driver settings (Windows/macOS)
- 13Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 14Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 15When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 16When I print, the pages are smudged with ink. What should I do?
- 17I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 18Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 19The edge of glossy paper is smudged.
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 21I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 22I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 23Paper Jam
- 24How do I factory reset the network settings?
- 25Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 26How do I load envelopes into my machine?
- 27Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 28Why is it necessary for my machine to go through regular cleaning cycles?
- 29In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 30Pre-Required Procedures (Linux)
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34What is Brother iPrint&Scan?
- 35Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 36Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37I cannot make borderless prints.
- 38Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 39How to identify your Operating System (OS).
- 40Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 41The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 42I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 43When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 44I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 45I cannot remove red-eye.
- 46Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 47Improve poor print quality.
- 48What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50Black Ink is still wet after printing on Glossy Paper (For PC Printing).