FAQs & Troubleshooting
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291 Results
- 1How do I know which side up my photo paper should be in the tray?
- 2Open the "Scanners and Cameras" and Properties.
- 3I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 6What driver package format is supported by my Linux distribution?
- 7The printer status is Offline or Paused.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9I cannot install the printer driver or print in Windows 11.
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12What is Brother iPrint&Scan?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 15I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 16Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 17I cannot remove red-eye.
- 18I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 19Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 20I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Windows 10 Support Information
- 23Check the firmware version.
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29How do I clear the message "Cannot Detect" from the display?
- 30Scan and save a document in PDF format (Scan to File)
- 31Print using only the black ink cartridge when the Color cartridges have run out.
- 32What is Ad-hoc mode?
- 33Scan a document into ScanSoft™ PaperPort™ 11SE
- 34Paper Jam
- 35Replace Ink
- 36I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 37I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39Enable the Brother machine's network interface.
- 40Protect your Brother machine against unauthorised access over the network
- 41Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45Open the Control Panel (For Windows)
- 46I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 49Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 50Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.