FAQs & Troubleshooting
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231 Results
- 1When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 2Where can I find my Brother machine's serial number?
- 3My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 6Discover the MAC address of the Brother network card
- 7How do I factory reset the print server?
- 8What driver package format is supported by my Linux distribution?
- 9The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 10I'm using Windows and the print speed is too slow. What can I do?
- 11Create or view a XML Paper Specification document
- 12Scan using XSane or GIMP (Linux)
- 13Can I print from or scan to Android™ Smartphone?
- 14How do I know which side up my photo paper should be in the tray?
- 15Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 18When I print, the pages are smudged with ink. What should I do?
- 19I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21Open the Status Monitor
- 22What is the Network Shared printing?
- 23When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 24How do I know the current network configuration?
- 25I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 26When I print images, the quality is not good (Linux)
- 27The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 28The edge of glossy paper is smudged.
- 29Change the printer driver settings (Windows/macOS)
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31When I print photos, the color quality is not good.
- 32Can I print using only the black ink cartridge when the Color cartridges have run out?
- 33I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 34Where can I get FaceFilter Studio and what can I do with this application?
- 35Is my Brother machine compatible with Windows Vista?
- 36One or more of my colors are not printing (blank). What can I do?
- 37When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 38How do I clear the message "PAPER JAM" from the display?
- 39What is the BRAdmin Professional software used for?
- 40Command List of brscan. (Linux)
- 41Windows 10 Support Information
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 45When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 46How do I re-install the drivers?
- 47When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 48I cannot install the driver when using the Driver Install Tool. (Linux)
- 49Configure the Scan to Email Feature (Linux)
- 50The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)