FAQs & Troubleshooting
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213 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4Replace Ink
- 5When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9How do I make copies using my Brother machine?
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Paper Jam
- 12The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 13Is my Brother machine compatible with Windows Vista?
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 16Cannot print after a Windows 10 update (June 2020)
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19"Offline" appears on the Status Monitor.
- 20How do I know which side up my photo paper should be in the tray?
- 21The printer status is Offline or Paused.
- 22Windows 7 Support Information
- 23Scan and save a document in PDF format (Scan to File)
- 24Wrong Paper Size
- 25Which E-mail packages are compatible with ControlCenter3?
- 26Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 27Where is the USB port on the machine?
- 28Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 29I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 30Where do I find manuals for my Brother machine?
- 31The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 32Is my Brother machine compatible with third party print servers?
- 33Scan a document from a Windows XP application
- 34To install the printer driver easily using a tool. (Linux)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36Can I use AirPrint with my Brother machine?
- 37Locate files scanned with ControlCenter3 (For Windows)
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 40Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 41Where can I get FaceFilter Studio and what can I do with this application?
- 42When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 43Can third party ink be used to refill the ink cartridges?
- 44Why is it necessary for my machine to go through regular cleaning cycles?
- 45Scan an image and insert it in a Windows XP application
- 46Scan a document in Windows 8 and Windows 10.
- 47How do I clear the message "Unable to..." or "... Unable" ?
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49What is MFL-Pro Suite Software?
- 50Print on both sides of the page. (Manual 2-sided/Duplex Printing)