FAQs & Troubleshooting
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213 Results
- 51I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 52Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 53I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 54"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 55Check the firmware version.
- 56"Offline" appears on the Status Monitor.
- 57Windows 7 Support Information
- 58Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 59Is there any way to reduce Ink consumption when printing from my computer?
- 60Uninstall the Brother Software and Drivers (Windows)
- 61I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 62Configure scan settings without administrator privileges (Linux)
- 63Pre-Required Procedures (Linux)
- 64Install PaperPort™ 12SE / 14SE onto Windows 10.
- 65Download a file from the "Downloads" section and save it to Windows 8 computer.
- 66The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 67How to identify your Operating System (OS).
- 68The printer status is Offline or Paused.
- 69The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 70When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 71Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 72When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 73I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 74Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 75Where can I get FaceFilter Studio and what can I do with this application?
- 76I cannot remove red-eye.
- 77When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 78One or more of my colors are not printing (blank). What can I do?
- 79When I print, the pages are smudged with ink. What should I do?
- 80Where is the USB port on the machine?
- 81Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 82Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 83How do I clean the Scanner to improve the copy quality?
- 84When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 85I'm using Macintosh. What is the PreScan option used for?
- 86Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 87I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 88I cannot install the driver when using the Driver Install Tool. (Linux)
- 89I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 90Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 91Print command (LPR) (Linux)
- 92I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 93Command List of brscan. (Linux)
- 94Important points for specifying the scan area (Linux)
- 95How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 96A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 97My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 98I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 99How do I clear the message "Cannot Detect" from the display?
- 100Scan a document from the Windows Vista Photo Gallery