FAQs & Troubleshooting
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214 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3How do I load envelopes into my machine?
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5How do I know which side up my photo paper should be in the tray?
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7Replace Ink
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Is my Brother machine compatible with Windows Vista?
- 10When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Locate files scanned with ControlCenter3 (For Windows)
- 14Can I print from or scan to Android™ Smartphone?
- 15When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 16Glossy Paper does not feed correctly. What can I do?
- 17When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 18When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 19Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 20To install the printer driver easily using a tool. (Linux)
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 22I cannot print from my computer via USB.
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24When I print images, the quality is not good (Linux)
- 25The downloaded driver's name is different from my machine's name. (Linux)
- 26The driver installation finished successfully but I cannot print. (Linux)
- 27Can I use AirPrint with my Brother machine?
- 28Locate files scanned with ControlCenter2 (For Macintosh)
- 29The printer status is Offline or Paused.
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31When I print photos, the color quality is not good.
- 32Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 33Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 34Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 35I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 36The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 37I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 38Delete a network scanner entry. (Linux)
- 39I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 40Install PaperPort™ 12SE / 14SE onto Windows 10.
- 41Install BookScan & Whiteboard Suite onto Windows 10.
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 44Scan a document using "Scanner and Camera Wizard" in Windows XP
- 45Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 46Scan an image and insert it in a Windows XP application
- 47Scan a document from a Windows XP application
- 48When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 49Improve poor print quality.
- 50"ControlCenter needs to be updated." - macOS 10.15 Catalina