FAQs & Troubleshooting
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205 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 3Scan and save a document in PDF format (Scan to File)
- 4Scan multiple pages into one file instead of each scan being saved as a separate file.
- 5What driver package format is supported by my Linux distribution?
- 6Delete print jobs from the print queue.
- 7I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 8Change the printer driver settings (Windows/macOS)
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 11When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 12When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 13I'm using Macintosh®. What are the settings in the Scanner window used for?
- 14Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 15In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 16I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 17Pre-Required Procedures (Linux)
- 18Check the firmware version.
- 19Install the built-in drivers (For Windows 8 and Windows 10)
- 20The printer status is Offline or Paused.
- 21"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23How do I clear Machine Error 46?
- 24Can I print using only the black ink cartridge when the Color cartridges have run out?
- 25When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 26When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 27One or more of my colors are not printing (blank). What can I do?
- 28I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 29Where is the USB port on the machine? I can't find it on the back of the unit.
- 30When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 31Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 32I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 33I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 34When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 35Open the Control Panel (For Windows)
- 36Can I print from or scan to Android™ Smartphone?
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 39"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 40After I installed Sun JavaVM, some applications will not work correctly.
- 41The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 42The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 43How can I re-install the drivers?
- 44When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 45While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47Cannot print after a Windows 10 update (June 2020)
- 48The downloaded driver's name is different from my machine's name. (Linux)
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)