FAQs & Troubleshooting
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111 Results
- 1My Brother machine could not be found over the network when I installed drivers on my computer.
- 2"Multifeed detection" or "Multifeed Detection Error"
- 3Your Scanner Cannot Be Detected on the Network During Installation
- 4The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 5The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 6What is Brother iPrint&Scan?
- 7Document Jam
- 8How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10How to identify your Operating System (OS).
- 11What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 12Clean the scanner
- 13What is the default password for my Brother machine?
- 14"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 15Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 16Scan error due to length, reduce length
- 17Can not scan a long document.
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Replace Reverse Roller
- 20The LCD displays an error code when I use Web icon (Brother Web Connect).
- 21Discover the MAC address of the Brother network card
- 22Can I print from or scan to Android™ Smartphone?
- 23"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 24Enable or disable the Brother machine's USB interface.
- 25Reset the Scheduled maintenance counter
- 26I cannot import the Address Book data exported from the other machines by using the "Web Based Management" or "Remote Setup Software" to my machine's address book.
- 27The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 28Load Documents
- 29The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 30What is Brother Web Connect?
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32Unable to Scan XX
- 33I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35Unusable Device
- 36The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 37Reset the network settings to the factory default.
- 38Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 39I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 40I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 41Configuring frequently-used scan settings on your computer.
- 42What types of card can I use for card authentication in Secure Function Lock and for registration in Shortcut?
- 43Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 44Check the firmware version.
- 45Card Jam
- 46When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 47Replace Pick up roller
- 48On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 49Important points you need to confirm before configuring your Brother machine for a wireless network.
- 50Duplex (two-sided) scan
