FAQs & Troubleshooting
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108 Results
- 1Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 2The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 4My Brother machine could not be found over the network when I installed drivers on my computer.
- 5The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 6Configuring frequently-used scan settings on your Brother machine.
- 7Your Scanner Cannot Be Detected on the Network During Installation
- 8When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 9Wireless LAN Error Codes
- 10Can not scan a long document.
- 11When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 12I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 13"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 14Changing scan settings in ControlCenter.
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 17"Multifeed detection" or "Multifeed Detection Error"
- 18Duplex (two-sided) scan
- 19Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 20What is Brother Web Connect?
- 21Unable to Scan XX
- 22Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 23I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 24Configuring frequently-used scan settings on your computer.
- 25Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 29Wireless setup is requesting a WPS PIN to complete the setup
- 30Load Documents
- 31What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33Check the firmware version.
- 34Clean the scanner
- 35What is the default password for my Brother machine?
- 36The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 37Enable the Brother machine's network interface.
- 38Replace Pick up roller
- 39How to identify your Operating System (OS).
- 40Clean the roller
- 41Document Jam
- 42Check your machine's IP Address or Node Name
- 43Scan and save a document in PDF format for Windows (Scan to File)
- 44Reset the network settings to the factory default.
- 45"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 46Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 47I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 48Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 49The error message "Incorrect PIN" appears and I cannot scan data to the Network (Scan to Network) or SharePoint (Scan to SharePoint).
- 50Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.