FAQs & Troubleshooting
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91 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 3How to identify your Operating System (OS).
- 4Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 5"Multifeed detection" or "Multifeed Detection Error"
- 6Your Scanner Cannot Be Detected on the Network During Installation
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Configuring frequently-used scan settings on your computer.
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Can not scan a long document.
- 14Paper suitable for scanning
- 15Can I print from or scan to Android™ Smartphone?
- 16Document Jam
- 17Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 18If You Want to Check that Your Network Devices are Working Correctly
- 19Your Brother Machine Cannot Scan over the Network
- 20Load Documents
- 21Open the "Scanners and Cameras" and Properties.
- 22Replace Pick up roller
- 23Replace Reverse Roller
- 24What do the LED indications mean?
- 25What is the default password for my Brother machine?
- 26Install BRAdmin Professional 3
- 27Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 28How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 29Scan and save a document in PDF format for Windows (Scan to File)
- 30I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 31Reset the network settings to the factory default.
- 32The scanning speed is slow when scanning from my machine. (Windows)
- 33Where can I download Brother iPrint&Scan application for Mac?
- 34I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 35Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 36(Video) Update the Driver or Firmware for your Brother machine
- 37Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 40The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 41Install PaperPort™ 12SE / 14SE (Windows)
- 42The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 43Enable the Brother machine's network interface.
- 44Open the Control Panel (For Windows)
- 45The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 46Scan and save documents to the Android™ mobile devices using my Brother machine.
- 47Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 48Scan Unable
- 49Discover the MAC address of the Brother network card.
- 50What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?