FAQs & Troubleshooting
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88 Results
- 1Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 2The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 5Can not scan a long document.
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8What is Brother iPrint&Scan?
- 9"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 10Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 11A gray line or margin appears on the side of the scanned document.
- 12Duplex (two-sided) scan
- 13Can I print from or scan to Android™ Smartphone?
- 14Replace Reverse Roller
- 15How to identify your Operating System (OS).
- 16What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18Configuring frequently-used scan settings on your computer.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20What is the default password for my Brother machine?
- 21The scan result of thick documents is enlarged or its bottom part is cut off.
- 22The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 25Discover the MAC address of the Brother network card.
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27Clean the roller
- 28Service Call
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 32In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 33Install BRAdmin Professional 3
- 34"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 35Update the Driver or Firmware for your Brother machine
- 36Your Scanner Cannot Be Detected on the Network During Installation
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Changing scan settings in ControlCenter.
- 39Enable the Brother machine's network interface.
- 40Load Documents
- 41Scan and save documents to the Android™ mobile devices using my Brother machine.
- 42Open the "Scanners and Cameras" and Properties.
- 43Replace Pick up roller
- 44Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 45Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 46Scan and save a document in PDF format for Windows (Scan to File)
- 47Clean the scanner
- 48What do the LED indications mean?
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I cannot install the scanner driver in Ubuntu 21.04. (Linux)