FAQs & Troubleshooting
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88 Results
- 1Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 2When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 4The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 5What is Brother iPrint&Scan?
- 6Can not scan a long document.
- 7Can I print from or scan to Android™ Smartphone?
- 8Replace Reverse Roller
- 9Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 10A gray line or margin appears on the side of the scanned document.
- 11Configuring frequently-used scan settings on your computer.
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 14How to identify your Operating System (OS).
- 15"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 16What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 17The scan result of thick documents is enlarged or its bottom part is cut off.
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19Scan and save a document in PDF format for Windows (Scan to File)
- 20Clean the roller
- 21In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 22Document Jam
- 23What is the default password for my Brother machine?
- 24Install BRAdmin Professional 3
- 25"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 26Your Scanner Cannot Be Detected on the Network During Installation
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Enable the Brother machine's network interface.
- 29My Brother machine could not be found over the network when I installed drivers on my computer.
- 30Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 31Scan and save documents to the Android™ mobile devices using my Brother machine.
- 32Replace Pick up roller
- 33Discover the MAC address of the Brother network card.
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35Update the Driver or Firmware for your Brother machine
- 36If You Want to Check that Your Network Devices are Working Correctly
- 37Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 38Access Web Based Management
- 39Card Jam
- 40My scanned image is missing.
- 41Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 42Check your machine's IP Address or Node Name
- 43Uninstall the Brother Software and Drivers (Windows)
- 44I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 45Change the brscan5 scan settings using XSane (Linux)
- 46Where can I download Brother iPrint&Scan application for Mac?
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 49Enable or disable the Brother machine's USB interface.
- 50Your Brother Machine Cannot Scan over the Network