FAQs & Troubleshooting
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105 Results
- 1How to identify your Operating System (OS).
- 2What driver package format is supported by my Linux distribution?
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5Configuring frequently-used scan settings on your computer.
- 6Replace Pad
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 11Multifeed
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 14"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 15Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17Install PaperPort™ 12SE onto Windows 10.
- 18Install Presto!® BizCard® onto Windows 10.
- 19I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 20I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 21I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 22I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24Open the Control Panel (For Windows)
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 27Replace Roller
- 28Duplex (two-sided) scan
- 29Document Jam/ Too Long
- 30I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 31Delete a network scanner entry. (Linux)
- 32Easy Scan to E-mail
- 33Changing scan settings in ControlCenter.
- 34What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 35Verify the Brother machine connected to the Wireless Network (For Windows)
- 36Scanning with the Cloud
- 37Printing/ Scanning with a mobile device
- 38The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 39Paper suitable for scanning
- 40The LCD displays an error code when I use Web icon (Brother Web Connect).
- 41Important points you need to confirm before configuring your Brother machine for a wireless network.
- 42Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 43Unusable Device
- 44Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 45In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 46Reset the network settings to the factory default.
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48Configure the Scan to Email Feature (Linux)
- 49"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 50Windows 10 Support Information