FAQs & Troubleshooting
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105 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3Configuring frequently-used scan settings on your computer.
- 4Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 5Document Jam/ Too Long
- 6What driver package format is supported by my Linux distribution?
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 9Replace Roller
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11Verify the Brother machine connected to the Wired Network (For Windows)
- 12How to identify your Operating System (OS).
- 13I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16Duplex (two-sided) scan
- 17Can I print from or scan to Android™ Smartphone?
- 18Easy Scan to E-mail
- 19I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 20Check the IP addresses of your PC and the Brother machine
- 21Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 22Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 23I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 24Replace Pad
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26I get a TS error when trying to scan on a wireless network.
- 27Install PaperPort™ 12SE onto Windows 10.
- 28Install Presto!® BizCard® onto Windows 10.
- 29What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 30What is Brother iPrint&Scan?
- 31Paper suitable for scanning
- 32What is Brother Web Connect?
- 33Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 34I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 35Cover is Open
- 36Reset the network settings to the factory default.
- 37Configure the Scan to Email Feature (Linux)
- 38Uninstall Scan-key-tool. (Linux)
- 39Important points you need to confirm before configuring your Brother machine for a wireless network.
- 40When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 41I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 42I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 43Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 44I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 45The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 46"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 47Windows 10 Support Information
- 48Scan from the Brother iPrint&Scan application using Windows Phone.
- 49Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 50Verify the Brother machine connected to the Wireless Network (For Windows)