FAQs & Troubleshooting
![]() |
Popular |
105 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4What is Brother iPrint&Scan?
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6Easy Scan to E-mail
- 7Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 8What driver package format is supported by my Linux distribution?
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12Replace Roller
- 13Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 14Discover the MAC address of the Brother network card
- 15Reset the network settings to the factory default.
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Paper suitable for scanning
- 18Setting up the Web icon (Brother Web Connect) function.
- 19What is Brother Web Connect?
- 20Document Jam/ Too Long
- 21Important points for specifying the scan area (Linux)
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23Windows 10 Support Information
- 24Scan from the Brother iPrint&Scan application using Windows Phone.
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26How to identify your Operating System (OS).
- 27I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 28Scanning with the Cloud
- 29Important points you need to confirm before configuring your Brother machine for a wireless network.
- 30Pre-Required Procedures (Linux)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Configuring frequently-used scan settings on your computer.
- 33When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 34The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 35Multifeed
- 36Duplex (two-sided) scan
- 37Unable to Scan XX
- 38Replace Parts
- 39Unusable Device
- 40Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 41Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 42The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 43I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 44I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46Configure the Scan to Email Feature (Linux)
- 47Scan using XSane or GIMP (Linux)
- 48Uninstall the scanner driver. (Linux)
- 49I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 50What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?