FAQs & Troubleshooting
![]() |
Popular |
105 Results
- 1Multifeed
- 2What is Brother iPrint&Scan?
- 3Replace Roller
- 4Document Jam/ Too Long
- 5Easy Scan to E-mail
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8The LCD displays an error code when I use Web icon (Brother Web Connect).
- 9Scan using XSane or GIMP (Linux)
- 10Configuring frequently-used scan settings on your computer.
- 11How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Scan and save documents to the Android™ mobile devices using my Brother machine.
- 14Replace Pad
- 15I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 16Check the firmware version.
- 17Paper suitable for scanning
- 18How to identify your Operating System (OS).
- 19What is Brother Web Connect?
- 20Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 21I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 22Unable to Scan XX
- 23Discover the MAC address of the Brother network card
- 24Unusable Device
- 25Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 26Scan a document in Windows 8 and Windows 10.
- 27Reset the network settings to the factory default.
- 28"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 29I get a TS error when trying to scan on a wireless network.
- 30How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 31The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 32Printing/ Scanning with a mobile device
- 33Clean the Separation Pad
- 34I cannot connect my machine to the wireless network.
- 35Check your machine's IP Address or Node Name
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Configure the Scan to Email Feature (Linux)
- 39What driver package format is supported by my Linux distribution?
- 40Command List of brscan. (Linux)
- 41Delete a network scanner entry. (Linux)
- 42Important points for specifying the scan area (Linux)
- 43Uninstall the scanner driver. (Linux)
- 44Uninstall Scan-key-tool. (Linux)
- 45Pre-Required Procedures (Linux)
- 46"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 49I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 50Install PaperPort™ 12SE onto Windows 10.