FAQs & Troubleshooting
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105 Results
- 51Windows 10 Support Information
- 52How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 53Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 54Verify the Brother machine connected to the Wireless Network (For Windows)
- 55The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 56I cannot connect my machine to the wireless network.
- 57Important points you need to confirm before configuring your Brother machine for a wireless network.
- 58Check the IP addresses of your PC and the Brother machine
- 59I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 60Cover is Open
- 61The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 62I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 63Configure the Scan to Email Feature (Linux)
- 64Scan using XSane or GIMP (Linux)
- 65Uninstall Scan-key-tool. (Linux)
- 66Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 67I get a TS error when trying to scan on a wireless network.
- 68Install PaperPort™ 12SE onto Windows 10.
- 69Check the firmware version.
- 70Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 71Verify the Brother machine connected to the Wired Network (For Macintosh)
- 72Verify the Brother machine connected to the Wired Network (For Windows)
- 73Scanning with the Cloud
- 74Clean the Separation Pad
- 75Setting up the Web icon (Brother Web Connect) function.
- 76A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 77What is Ad-hoc mode?
- 78I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 79Scan a document in Windows 8 and Windows 10.
- 80Uninstall the Brother Software and Drivers (Windows)
- 81I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 82Uninstall the scanner driver. (Linux)
- 83Pre-Required Procedures (Linux)
- 84"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 85I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 86I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 87Scan from the Brother iPrint&Scan application using Windows Phone.
- 88Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 89Download a file from the "Downloads" section and save it to Windows 8 computer.
- 90Open the Control Panel (For Windows)
- 91The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 92Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 93On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 94Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 95I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 96Unable to Scan XX
- 97Replace Parts
- 98Clean the Pick-up Roller
- 99What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 100What is WEP?