FAQs & Troubleshooting
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105 Results
- 51When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 52A horizontal line appears at the top of the scanned image.
- 53Important points you need to confirm before configuring your Brother machine for a wireless network.
- 54Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 55Replace Parts
- 56What type(s) of connections can I use with my Brother machine and a wireless network?
- 57When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 58"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 59Install Presto!® BizCard® onto Windows 10.
- 60Windows 10 Support Information
- 61Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 62Scanning with the Cloud
- 63I cannot connect my machine to the wireless network.
- 64Unable to Scan XX
- 65Check the IP addresses of your PC and the Brother machine
- 66Cover is Open
- 67The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 68I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 69I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 70Scan using XSane or GIMP (Linux)
- 71Uninstall Scan-key-tool. (Linux)
- 72Pre-Required Procedures (Linux)
- 73Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 74I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 75Install PaperPort™ 12SE onto Windows 10.
- 76Check the firmware version.
- 77Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 78Verify the Brother machine connected to the Wired Network (For Macintosh)
- 79Verify the Brother machine connected to the Wired Network (For Windows)
- 80Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 81Clean the Separation Pad
- 82Setting up the Web icon (Brother Web Connect) function.
- 83A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 84What is Ad-hoc mode?
- 85I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 86Scan a document in Windows 8 and Windows 10.
- 87Uninstall the Brother Software and Drivers (Windows)
- 88Uninstall the scanner driver. (Linux)
- 89"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 90I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 91Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 92Download a file from the "Downloads" section and save it to Windows 8 computer.
- 93Open the Control Panel (For Windows)
- 94The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 95On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 96Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 97I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 98Clean the Pick-up Roller
- 99What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 100What is WEP?