FAQs & Troubleshooting
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88 Results
- 1What is Brother iPrint&Scan?
- 2Can I print from or scan to Android™ Smartphone?
- 3The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Update the Driver or Firmware for your Brother machine
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 9Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 10Document Jam
- 11Your Scanner Cannot Be Detected on the Network During Installation
- 12Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Load Documents
- 15Duplex (two-sided) scan
- 16Unusable Device
- 17Access Web Based Management
- 18Replace Reverse Roller
- 19How to identify your Operating System (OS).
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25Discover the MAC address of the Brother network card.
- 26What do the LED indications mean?
- 27Uninstall the Brother Software and Drivers (Windows)
- 28My Brother machine could not be found over the network when I installed drivers on my computer.
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30Clean the roller
- 31I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 32If You Want to Check that Your Network Devices are Working Correctly
- 33Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 34Scan and save documents to the Android™ mobile devices using my Brother machine.
- 35Service Call
- 36Where can I download Brother iPrint&Scan application for Mac?
- 37"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 38Enable or disable the Brother machine's USB interface.
- 39Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 40Reset the Scheduled maintenance counter
- 41The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 42Changing scan settings in ControlCenter.
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Open the Control Panel (For Windows)
- 45Replace Pick up roller
- 46Scan Unable
- 47Scan and save a document in PDF format for Windows (Scan to File)
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 50Clean the scanner