FAQs & Troubleshooting
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93 Results
- 1Update the Driver or Firmware for your Brother machine
- 2Reset the Scheduled maintenance counter
- 3Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 4Replace Pick up roller
- 5Duplex (two-sided) scan
- 6The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 7The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 8My scanned image is missing.
- 9What is Brother iPrint&Scan?
- 10Replace Reverse Roller
- 11Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Configuring frequently-used scan settings on your computer.
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Can not scan a long document.
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17How to identify your Operating System (OS).
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19The scanning speed is slow when scanning from my machine. (Windows)
- 20Your Scanner Cannot Be Detected on the Network During Installation
- 21Changing scan settings in ControlCenter.
- 22Load Documents
- 23Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 24Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 25Unusable Device
- 26"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 27Your Brother Machine Cannot Scan over the Network
- 28Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 29The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 30When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 31Can I print from or scan to Android™ Smartphone?
- 32Scan and save a document in PDF format for Windows (Scan to File)
- 33Document Jam
- 34Reset the network settings to the factory default.
- 35Uninstall the Brother Software and Drivers (Windows)
- 36I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 37Where can I download Brother iPrint&Scan application for Mac?
- 38I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 39(Video) Update the Driver or Firmware for your Brother machine
- 40I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 41The scan result of thick documents is enlarged or its bottom part is cut off.
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 44My Brother machine could not be found over the network when I installed drivers on my computer.
- 45Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 46Open the Control Panel (For Windows)
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48Open the "Scanners and Cameras" and Properties.
- 49Paper suitable for scanning
- 50I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
