FAQs & Troubleshooting
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51 Results
- 1Load a Plastic Card
- 2Load Standard Size Documents
- 3Install PaperPort™ 12SE / 14SE (Windows)
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5Load Documents
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7Acceptable Documents
- 8Replace the Brake Roller
- 9Reset the Usage Counters
- 10Load Receipts, Clippings, Photos, and Other Documents
- 11Load Non-standard Size Documents
- 12Load Documents Longer than Standard Size
- 13Load Business Cards
- 14Replace the Pick Up Roller
- 15Error and Maintenance Indications
- 16What driver package format is supported by my Linux distribution?
- 17Clean the Scanner and Rollers
- 18Check the firmware version.
- 19Reset Your Brother Machine
- 20Uninstall the Brother Software and Drivers (Windows)
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22Open the Control Panel (For Windows)
- 23Uninstall the driver (OS X 10.10 or greater).
- 24My documents saved or sent in the "Secure PDF Single-Page" or "Secure PDF Multi-Page" format are blank when opened with Adobe Acrobat Reader.
- 25Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 26Scanning and Other Problems
- 27How to identify your Operating System (OS).
- 28Document Jam
- 29Check the Serial Number
- 30Configure the Scan to Email Feature (Linux)
- 31Scan using XSane or GIMP (Linux)
- 32Where can I download Brother iPrint&Scan application for Mac?
- 33Important points for specifying the scan area (Linux)
- 34Pre-Required Procedures (Linux)
- 35Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 36Change the General Settings Using Remote Setup
- 37Set Up the Brother Machine Using Remote Setup (Mac)
- 38Set Up the Brother Machine Using Remote Setup (Windows®)
- 39Printing/ Scanning with a mobile device
- 40Open the "Scanners and Cameras" and Properties.
- 41The scanning speed is slow when scanning from my machine. (Windows)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Command List of brscan. (Linux)
- 44Delete a network scanner entry. (Linux)
- 45Uninstall the scanner driver. (Linux)
- 46Uninstall Scan-key-tool. (Linux)
- 47Update the Driver or Firmware for your Brother machine
- 48Save Scanned Documents on Your Computer
- 49Check Supplies Replacement Cycle
- 50I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.