FAQs & Troubleshooting
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51 Results
- 1Install PaperPort™ 12SE / 14SE (Windows)
- 2Scanning and Other Problems
- 3How to identify your Operating System (OS).
- 4Load a Plastic Card
- 5Load Receipts, Clippings, Photos, and Other Documents
- 6Load Documents
- 7What driver package format is supported by my Linux distribution?
- 8Reset Your Brother Machine
- 9Check the Serial Number
- 10The scanning speed is slow when scanning from my machine. (Windows)
- 11Load Non-standard Size Documents
- 12Load Business Cards
- 13Save Scanned Documents on Your Computer
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16Replace the Brake Roller
- 17Document Jam
- 18Load Documents Longer than Standard Size
- 19Load Standard Size Documents
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Acceptable Documents
- 22Replace the Pick Up Roller
- 23Uninstall the Brother Software and Drivers (Windows)
- 24Uninstall the driver (OS X 10.10 or greater).
- 25Reset the Usage Counters
- 26Uninstall the scanner driver. (Linux)
- 27Uninstall Scan-key-tool. (Linux)
- 28Open the Control Panel (For Windows)
- 29Error and Maintenance Indications
- 30Scan using XSane or GIMP (Linux)
- 31Command List of brscan. (Linux)
- 32Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 33Update the Driver or Firmware for your Brother machine
- 34Change the General Settings Using Remote Setup
- 35I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 36Open the "Scanners and Cameras" and Properties.
- 37My documents saved or sent in the "Secure PDF Single-Page" or "Secure PDF Multi-Page" format are blank when opened with Adobe Acrobat Reader.
- 38Important points for specifying the scan area (Linux)
- 39Set Up the Brother Machine Using Remote Setup (Windows®)
- 40Clean the Scanner and Rollers
- 41Check Supplies Replacement Cycle
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43Configure the Scan to Email Feature (Linux)
- 44Where can I download Brother iPrint&Scan application for Mac?
- 45Delete a network scanner entry. (Linux)
- 46Service Call Indications
- 47Pre-Required Procedures (Linux)
- 48Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 49Set Up the Brother Machine Using Remote Setup (Mac)
- 50Check the firmware version.