FAQs & Troubleshooting
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110 Results
- 1Easy Scan to E-mail
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3OCR does not work.
- 4My Brother machine doesn't feed a card for scanning.
- 5USB Flash Drive is Full
- 6What is Brother iPrint&Scan?
- 7How to identify your Operating System (OS).
- 8I cannot start ControlCenter.
- 9Can I print from or scan to Android™ Smartphone?
- 10Shortcuts Full
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 15Do not insert card
- 16A plastic card error occurs.
- 17What driver package format is supported by my Linux distribution?
- 18Load Documents
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20TWAIN or WIA errors appear when starting to scan. (Windows)
- 21Server Time out
- 22Can not scan a long document.
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 25Replace Roller
- 26Configure the Scan to Email Feature (Linux)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28No Profile set
- 29Rename the File
- 30The scan speed is too slow.
- 31Printing/ Scanning with a mobile device
- 32The LCD displays an error code when I use Web icon (Brother Web Connect).
- 33What is Brother Web Connect?
- 34I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 35Install PaperPort™ 12SE onto Windows 10.
- 36Configuring frequently-used scan settings on your computer.
- 37The Brother software cannot be installed.
- 38Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.
- 39Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 40Replace Pad
- 41Clean the Pick-up Roller
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Other Error (Other Error)
- 44How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 45Cannot save the settings in Remote Setup or Web Based Management.
- 46Registration Failed (Shortcut)
- 47Scan from the Brother iPrint&Scan application using Windows Phone.
- 48Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 49I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 50Authenticate Err