FAQs & Troubleshooting
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105 Results
- 1(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3How do I create name badges by joining "First Name" and "Last Name" fields together?
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 6How to identify your Operating System (OS) for Windows or Mac
- 7How do I transfer label or slip templates?
- 8Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 9The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 10How do I transfer label templates with P-touch Transfer Express?
- 11Printing is not possible. (USB connection)
- 12The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 13I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 14I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 15Where can I find my Brother printer's serial number?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 18P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 19My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 20While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 21I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 22The tape got jammed or stuck in the printer.
- 23(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 24I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 25Can my printer use TZ/TZe tapes?
- 26How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 27How to open the Devices and Printers window
- 28How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 29I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 30Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 31The top and base layers of the laminated tape are misaligned.
- 32I connected multiple printers of the same model to one computer but can only print from one of them.
- 33How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 34When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 35How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 36Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 37The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 38How do I transfer templates or other data from the computer to the printer?
- 39(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 40P-touch Editor crashes when I open it on my Mac.
- 41(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 42How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 43I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 44I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 45I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 46The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 47How do I print vertical text? (P-touch Editor 5.x for Windows)
- 48How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 49How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 50Printing is not possible. (P-touch Editor 5.0 for Mac)