FAQs & Troubleshooting
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106 Results
- 1How do I transfer label or slip templates?
- 2I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 4The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 5The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 6Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 7The top and base layers of the laminated tape are misaligned.
- 8How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9Where can I find my Brother printer's serial number?
- 10Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 11How do I transfer label templates with P-touch Transfer Express?
- 12How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 13Printing is not possible. (USB connection)
- 14While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 15How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 16How to identify your Operating System (OS) for Windows or Mac
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 19How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 20Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 21The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 22What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 23The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 24How to delete the registry information and files related to the printer driver
- 25(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 26My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 27The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
- 28How do I create name badges by joining "First Name" and "Last Name" fields together?
- 29When I try to use the database function, an application error occurs.
- 30The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 31How can I print vertical labels? (P-touch Editor 3.2 for Mac)
- 32P-touch Editor crashes when I open it on my Mac.
- 33Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 34My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 35Can my printer use TZ/TZe tapes?
- 36The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 37How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 38The tape got jammed or stuck in the printer.
- 39"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 40I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 41Can I directly operate my printer from a self-developed application software and print a label?
- 42I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 43How do I uninstall the printer driver?
- 44How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 45How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 46(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 47When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 48The driver downloaded from the website cannot be installed.
- 49Printing is not possible. (P-touch Editor 5.0 for Mac)
- 50I cannot find the template files. (P-touch Editor 3.x for Mac)