FAQs & Troubleshooting
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366 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5What is Brother iPrint&Scan?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Paper Jam
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13Can I print from or scan to Android™ Smartphone?
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15The printer status is Offline or Paused.
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Delete print jobs from the print queue.
- 18Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 19Replace Ink
- 20How do I load paper?
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24When I print, the pages are smudged with ink.
- 25I cannot print using my Brother machine on a wireless network (Mac)
- 26I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28What driver package format is supported by my Linux distribution?
- 29Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 30Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 33Where can I find the ink cartridges for my new Brother machine?
- 34I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 35Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 36Is my Brother machine compatible with Windows Vista?
- 37One or more of my colors are not printing (blank).
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39Printing/ Scanning with a mobile device
- 40Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 41Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 42Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 43When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 44I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 45When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 46I'm using Macintosh. What is the PreScan option used for?
- 47Change the number of times my Brother machine rings before it answers.
- 48I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 49Load envelopes into my machine
- 50Scan from the Brother iPrint&Scan application using Windows Phone.