FAQs & Troubleshooting
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344 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2When I print, the pages are smudged with ink. What should I do?
- 3Scan and save a document in PDF format (Scan to File)
- 4Pre-Required Procedures (Linux)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6The printer status is Offline or Paused.
- 7One or more of my colors are not printing (blank). What can I do?
- 8Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 9Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12What is Brother iPrint&Scan?
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 16Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 17Replace Ink
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24How do I load envelopes into my machine?
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26ControlCenter3 displays a blank screen at startup (Windows)
- 27Scan from the Brother iPrint&Scan application using Windows Phone.
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 30What driver package format is supported by my Linux distribution?
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 34Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35Print a web page from iPrint&Scan when using an Android™ mobile device.
- 36Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 37I still receive the error message "Paper Jam" after I removed the jammed paper.
- 38I cannot make borderless prints.
- 39Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 40Stop my Brother machine from automatically redialing a number.
- 41I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 42Discover the MAC address of the Brother network card
- 43Configure a cover page for PC-FAX.
- 44I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 45I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 46Print using only the black ink cartridge when the Color cartridges have run out.
- 47I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 48I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 49When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 50When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).