FAQs & Troubleshooting
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MFC-990CW
346 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
One or more of my colors are not printing (blank). What can I do?
4.
How do I store Speed Dial numbers on my Brother machine for easy dialing?
5.
The printer status is Offline or Paused.
6.
Can I use voice mail on the same line as my Brother machine?
7.
Replace Ink
8.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
9.
Can I print from or scan to Android™ Smartphone?
10.
Pre-Required Procedures (Linux)
11.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
12.
I still receive the error message "Paper Jam" after I removed the jammed paper.
13.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
14.
How do I know which side up my photo paper should be in the tray?
15.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
16.
What kind of Bluetooth enabled device can I use?
17.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
18.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
19.
Confirm that a FAX I sent was received correctly.
20.
How do I clear the message "Cannot Detect" from the display?
21.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
22.
I cannot send a fax using PC-FAX (Windows 10)
23.
Check the firmware version.
24.
Protect your Brother machine against unauthorised access over the network
25.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
26.
Can I use AirPrint with my Brother machine?
27.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
28.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
29.
Stop my Brother machine from automatically redialing a number.
30.
Delete numbers stored in my Brother machine's Caller ID History.