FAQs & Troubleshooting
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MFC-990CW
346 Results
1.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
2.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
3.
Can I print from or scan to Android™ Smartphone?
4.
The printer status is Offline or Paused.
5.
One or more of my colors are not printing (blank). What can I do?
6.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
7.
I cannot find some option in the Printing preferences. (For Windows)
8.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
9.
Can I print from and scan to iPhone, iPod touch and iPad?
10.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
11.
Print using only the black ink cartridge when the Color cartridges have run out.
12.
Paper Jam
13.
Replace Ink
14.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
15.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
16.
Stop my Brother machine from automatically redialing a number.
17.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
18.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
19.
Scan and save a document in PDF format (Scan to File)
20.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
21.
What kind of Bluetooth enabled device can I use?
22.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
23.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
24.
When I print, the pages are smudged with ink. What should I do?
25.
I still receive the error message "Paper Jam" after I removed the jammed paper.
26.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
27.
Configure a cover page for PC-FAX.
28.
I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
29.
What driver package format is supported by my Linux distribution?
30.
I cannot print using my Brother machine on a wired network. (Windows/macOS)