FAQs & Troubleshooting
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347 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Curled (video instructions available)
- 6REPLACE DRUM
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Page skewed
- 9Replace Toner
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11What is Brother iPrint&Scan?
- 12Can I print from or scan to Android™ Smartphone?
- 13Document Jam
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Curled or wavy
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19The printer status is Offline or Paused.
- 20JAM INSIDE
- 21Reset the network settings to the factory default (video instructions available)
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23Wrinkles or creases
- 24Can I use voice mail on the same line as my Brother machine?
- 25JAM DUPLEX
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 29Curled
- 30Poor fixing
- 31Jam Rear
- 32JAM TRAY 1
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34Lines across the page
- 35Faint
- 36Reset the network settings to the factory default (video instructions).
- 37Ghost
- 38Hollow print
- 39I cannot print using my Brother machine on a wireless network (Windows)
- 40What driver package format is supported by my Linux distribution?
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 43Check Connection
- 44Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 45How to identify your Operating System (OS).
- 46Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 47Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 48White spots or black spots at 94 mm (3.7 in.) intervals
- 49White lines down the page
- 50White lines, bands or ribbing across the page