FAQs & Troubleshooting
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105 Results
- 1How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 2The label is skipped when printing.
- 3How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 4How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 5How to adjust the cut position (For Windows)
- 6How to change the printer code page
- 7How to load the Ribbon
- 8How to connect the printer to your computer (for Windows)
- 9How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 10How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 11How to add a new stock from the Seagull driver
- 12The printing position of small label is incorrect.
- 13The time on the printer is incorrect.
- 14Using the CommTool (for Windows)
- 15The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 16How to execute the printer configuration (Self-test) to debug
- 17How to change the speed and density in BarTender
- 18How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 19How to load the Media
- 20How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 21Printing is not possible.
- 22I cannot install the Windows driver.
- 23I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 24The label wraps around the platen roller when using the cutter.
- 25How to update firmware to all printers on the same subnet at the same time
- 26How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 27How to transfer the print programs or templates using FBPL commands
- 28The left or right side of the label is not printed correctly.
- 29Memory full error occurred.
- 30Printing the printer configuration (Self-test)
- 31How to adjust the tear position in BarTender
- 32How to attach the External Roll Mount (Optional)
- 33How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 34How to set the Direct Thermal or Thermal Transfer Print Methods
- 35The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 36BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 37How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 38Where can I find the printer's network settings, such as IP address?
- 39The power indicator does not light.
- 40The printed label is wrinkled.
- 41Unnecessary data such as ASCII data are printed.
- 42How to clean the Print Head
- 43How to adjust the printout position
- 44How to open the Devices and Printers window
- 45The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 46The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 47How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 48How to clean the Platen Roller
- 49How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 50How to identify your Operating System (OS) for Windows or Mac