FAQs & Troubleshooting
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135 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The paper is skewed when it's printed.
- 4How do I install the Duplex Unit?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 8Delete print jobs from the print queue.
- 9How do I install the CompactFlash Card?
- 10The paper is creased.
- 11What driver package format is supported by my Linux distribution?
- 12Cannot print after a Windows 10 update (June 2020)
- 13How do I install the Offset Catch Tray?
- 14How do I install the Optional Tray Unit?
- 15What is the BRAdmin Professional software used for?
- 16How can I print envelopes?
- 17Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 18What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 19I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21Change the printer driver settings (Windows/macOS)
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 24The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 25"JAM C" error appears on the LCD. What should I do?
- 26What can happen if the wrong paper is used in your machine.
- 27What is the life of the consumables?
- 28How can I know how many pages the printer has printed?
- 29Uninstall printer drivers (Linux)
- 30What is the Network Shared printing?
- 31I cannot print from my computer via network. (For Windows)
- 32Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 33How do I factory reset the print server?
- 34The driver installation finished successfully but I cannot print. (Linux)
- 35I want to print using CUPS while keeping SELinux enabled. (Linux)
- 36How to identify your Operating System (OS).
- 37Can I print from or scan to Android™ Smartphone?
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39I cannot print from my computer via USB.
- 40I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 41When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43Can I print from DOS applications?
- 44"JAM E" error appears on the LCD. What should I do?
- 45"JAM D" error appears on the LCD. What should I do?
- 46How do I replace the Fuser Unit & Transfer Roll Cartridge?
- 47What is the recommended paper?
- 48How do I install additional memory?
- 49How can I activate/deactivate the Toner Save Mode?
- 50Output sheets are completely black.