FAQs & Troubleshooting
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139 Results
- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 2The printer status is Offline or Paused.
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4Change the printer driver settings (Windows/macOS)
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6What is the recommended paper?
- 7Cannot print after a Windows 10 update (June 2020)
- 8What is a "Generic PCL Driver"?
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11The paper is skewed when it's printed.
- 12The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 13Replace the toner cartridge.
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15How to identify your Operating System (OS).
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Functions supported in the Windows 7 built-in drivers
- 18Does NC-2200w work with Windows Vista?
- 19I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 20What kind of paper can I use?
- 21Printouts have wrinkles or creases.
- 22I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 23What can happen if the wrong paper is used in your machine.
- 24What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 25How do I change the print server password?
- 26How do I install additional memory?
- 27When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 28Replace the drum unit.
- 29The image is ghosted.
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 33I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 34The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36Open the Control Panel (For Windows)
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38Can I print from or scan to Android™ Smartphone?
- 39I cannot print from my computer via USB.
- 40I cannot print from my computer via network. (For Windows)
- 41Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 42Windows 7 Support Information
- 43What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 44When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 45Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 46What is UPnP and SSDP?
- 47Printouts (envelopes) have creases.
- 48White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 49Can I print from DOS applications?
- 50I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".