FAQs & Troubleshooting
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144 Results
- 1What is the recommended paper?
- 2The paper is skewed when it's printed.
- 3"JAM D" error appears on the LCD. What should I do?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5"JAM B" error appears on the LCD. What should I do?
- 6I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8The printer status is Offline or Paused.
- 9Does the optional lower tray unit handle legal size paper?
- 10"JAM C" error appears on the LCD. What should I do?
- 11What is the life of the consumables?
- 12Delete print jobs from the print queue.
- 13Can I print from or scan to Android™ Smartphone?
- 14Printouts have wrinkles or creases.
- 15"JAM E" error appears on the LCD. What should I do?
- 16"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 17How do I install the Optional Lower Tray Unit?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21How do I factory reset the print server?
- 22When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 25The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 26What kind of paper can I use?
- 27What can happen if the wrong paper is used in your machine.
- 28What is the printable area per page?
- 29How do I install additional memory?
- 30How do I clear paper jams?
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32How do I clear error Stacker Full?
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34White streaks or lines appears down the page.
- 35When printing with monochrome laser printer, the print position shifts. (Linux)
- 36I cannot print from my computer via network. (For Macintosh)
- 37Why does my Brother machine make a clunking noise when powered on or printing?
- 38How do I perform a factory reset?
- 39How do I install the optional Duplex Unit?
- 40How do I replace the waste toner pack?
- 41Lines appears across the page.
- 42What is the BRAdmin Professional software used for?
- 43White spots appear.
- 44All print jobs are aborted and nothing is printed. (Linux)
- 45The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 46I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 47How can I know how many pages the printer has printed?
- 48How do I disable the APIPA protocol?
- 49Vertical black lines or streaks appear on the printout.
- 50What driver package format is supported by my Linux distribution?