FAQs & Troubleshooting
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62 Results
- 1Cannot find the scanner (Error Code 2019: Initialization Failed)
- 2Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 3I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 4Paper suitable for scanning
- 5My scanner is connected but it will not feed my document or do anything else.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 8Change the paper settings. (Using DSmobileCapture)
- 9Operation system return error
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11What driver package format is supported by my Linux distribution?
- 12Important points for specifying the scan area (Linux)
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Change the image settings. (Using DSmobileCapture)
- 15Colors in the scanned image are dark.
- 16When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 17The cover of the manual document feeder is open.
- 18Delete a network scanner entry. (Linux)
- 19Install PaperPort™ 12SE onto Windows 10.
- 20Scan a document longer than 35.6 cm (14 inches).
- 21Driver busy
- 22Calibration failed. Please reboot the machine.
- 23Uninstall the scanner driver. (Linux)
- 24Pre-Required Procedures (Linux)
- 25Loading the Carrier Sheet.
- 26My scanner gets warm.
- 27The scan speed is too slow.
- 28My computer does not recognize the scanner when it is connected via the USB cable.
- 29I do not have or lost the black and white calibration sheet.
- 30My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 31How to identify your Operating System (OS).
- 32Can I print from or scan to Android™ Smartphone?
- 33Uninstall the scanner drivers (OS X 10.10 or greater).
- 34Scan using XSane or GIMP (Linux)
- 35Uninstall Scan-key-tool. (Linux)
- 36Uninstall the Button Manager (Windows).
- 37The file size is too large.
- 38The scanned image is skewed.
- 39The scan quality is poor.
- 40My scanned image is missing.
- 41My scanner does not turn on.
- 42I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 43Uninstall the scanner driver (Windows).
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Command List of brscan. (Linux)
- 46Install Presto!® BizCard® onto Windows 10.
- 47Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 48Bleed-through is seen in the scanned image.
- 49Clean the inside of the machine.
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)