FAQs & Troubleshooting
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246 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Can I print from or scan to Android™ Smartphone?
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8The scanner cover support has come off. (With Video Instructions)
- 9What is Brother iPrint&Scan?
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Load paper in the paper tray
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 19Change the printer driver settings (Windows/macOS)
- 20I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 21Load envelopes
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24What driver package format is supported by my Linux distribution?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26The printer status is Offline or Paused.
- 27Print a web page from iPrint&Scan when using an Android™ mobile device.
- 28What is AirPrint?
- 29Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 30I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 31Improve poor print quality.
- 32What is the recommended paper?
- 33How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 34Protect your Brother machine against unauthorised access over the network
- 35After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 36I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 37Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 38The LCD displays an error code when I use Web icon (Brother Web Connect).
- 39Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 40Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 41When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 42Can third party ink be used to refill the ink cartridges?
- 43I cannot print using my Brother machine on a wireless network (Windows)
- 44The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 45Cannot Detect Ink Volume
- 46Ink Absorber Full
- 47Locate files scanned with ControlCenter2 (For Macintosh)
- 48The edge of glossy paper is smudged.
- 49I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 50Is my Brother machine compatible with Windows Vista?