FAQs & Troubleshooting
![]() |
Popular |
182 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 4The printer status is Offline or Paused.
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 8Functions supported in the Windows 7 built-in drivers
- 9Check the IP addresses of your PC and the Brother machine
- 10The paper is skewed when it's printed.
- 11How do I factory reset the print server?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13What driver package format is supported by my Linux distribution?
- 14I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 16Can I print from DOS applications?
- 17My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 18I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20How to identify your Operating System (OS).
- 21I cannot print from my computer via network. (For Macintosh)
- 22I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 23In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 24Scan an image and insert it in a Windows XP application
- 25I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 26When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 27When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 28Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 29What can happen if the wrong paper is used in your machine.
- 30I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 33I'm using Macintosh®. What are the settings in the Scanner window used for?
- 34Print the Network Configuration page
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37I cannot print from my computer via USB.
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39Does NC-2200w work with Windows Vista?
- 40Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 41Scan a document in Windows 8 and Windows 10.
- 42The Interface of the Control Center has changed suddenly. Why?
- 43I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 44The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 45Replace the toner cartridge.
- 46I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48Configure the Scan to Email Feature (Linux)
- 49Cannot print after a Windows 10 update (June 2020)
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)