FAQs & Troubleshooting
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214 Results
- 1When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 2Replace Ink
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4What driver package format is supported by my Linux distribution?
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Paper Jam
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 12One or more of my colors are not printing (blank). What can I do?
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14I'm using Macintosh. What is the PreScan option used for?
- 15I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 16When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 20Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 21Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 22When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 23I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 25Can third party ink be used to refill the ink cartridges?
- 26When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 27I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 28I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 29Windows 7 Support Information
- 30Uninstall the drivers. (Mac OS X 10.5)
- 31I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 32Configure and use the Scan Key Tool (Linux)
- 33Cannot print after a Windows 10 update (June 2020)
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 36Firewall port requirements of the Scan Key Tool (Linux)
- 37Windows 10 Support Information
- 38Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 39I still receive the error message "Paper Jam" after I removed the jammed paper.
- 40Locate files scanned with ControlCenter3 (For Windows)
- 41The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43Is my Brother machine compatible with Windows Vista?
- 44Which E-mail packages are compatible with ControlCenter3?
- 45Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 46Glossy Paper does not feed correctly. What can I do?
- 47Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 48Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 49I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)