FAQs & Troubleshooting
![]() |
Popular |
338 Results
- 51Change the printer driver settings (Windows/macOS)
- 52When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 53When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 54I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 55Change the user interface of ControlCenter3
- 56Can third party ink be used to refill the ink cartridges?
- 57When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 58One or more of my colors are not printing (blank). What can I do?
- 59When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 60When I print, the pages are smudged with ink. What should I do?
- 61Confirm that a FAX I sent was received correctly.
- 62The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 63When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 64Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 65I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 66Print the Network Configuration List
- 67Uninstall the scanner driver. (Linux)
- 68I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 69Open the Control Panel (For Windows)
- 70When I scan a document using ControlCenter, the scanned file size is too big.
- 71Windows 7 Support Information
- 72"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 73Is my Brother machine compatible with third party print servers?
- 74I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 75Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 76I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 77What is MFL-Pro Suite Software?
- 78Images of the thumbnail page from the media (memory) card won't print.
- 79I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 80I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 81Configure and use the Scan Key Tool (Linux)
- 82Paper size settings are unavailable when I print from OpenOffice (Linux)
- 83I cannot print using my Brother machine on a wireless network (Mac)
- 84When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 85Enable the Brother machine's network interface.
- 86Scan from the Brother iPrint&Scan application using Windows Phone.
- 87Delete print jobs from the print queue.
- 88Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 89I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 90The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 91Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 92Can I use AirPrint with my Brother machine?
- 93Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 94Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 95Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 96Stop my Brother machine from automatically redialing a number.
- 97Delete numbers stored in my Brother machine's Caller ID History.
- 98Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 99I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 100My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)