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- 109.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 225.03.2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 305.06.2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 427.01.2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 516.05.2013Dirt appears on the back of paper.
- 616.05.2013The color of printouts are not what I expected.
- 714.05.2013Printouts have toner specks.
- 810.05.2013White streaks or bands appears down the page.
- 910.05.2013Lines appears across the page.
- 1008.05.2013The image is ghosted.
- 1126.04.2013Color around the edge of printing is incorrect.
- 1226.04.2013Vertical black lines or streaks appear on the printout.
- 1325.04.2013Nothing is printed on the page or some colors are missing.
- 1428.02.2013When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 1502.11.2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 1602.11.2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 1708.11.2010When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 1821.08.2009I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 1917.10.2006Uneven density appears periodically in the horizontal direction.
- 2017.10.2006Printouts have wrinkles or creases.
- 2117.10.2006Ink smears when rubbed.
- 2216.10.2006Shade appears on the transparency.
- 2316.10.2006The printer prints unexpectedly or it prints incorrect characters.
- 2416.10.2006White lines or bands or ribbing appear across the page.
- 2516.10.2006Printouts are faint.
- 2616.10.2006White spots appear.
- 2716.10.2006Dirty spots are printed.
- 2830.03.2006When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?