FAQs & Troubleshooting
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142 Results
- 1How do I clean my machine?
- 2I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 3How to connect to an AC power outlet (Optional)
- 4The print quality is poor.
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6The LED indicator or the LCD is not lit.
- 7How to charge the rechargeable Li-ion battery
- 8How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 9My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 10Creating a label with OpenOffice (Linux®)
- 11How to open the Devices and Printers window
- 12The printer does not print or a printing error occurs.
- 13When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15What iOS mobile application can I use?
- 16How to connect to a DC power socket (Optional)
- 17Printing is not possible. (USB connection)
- 18My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 19Printed paper contains streaks or paper is not fed correctly.
- 20How do I switch to and use the mass storage mode?
- 21How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 22Uninstalling the printer drivers (Linux®)
- 23What is the JPEG printing and how can I use it?
- 24How to identify the printer's firmware version
- 25I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 26I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux®)
- 27I cannot print from RedHat or CentOS. (Linux®)
- 28Creating a label with GIMP (Linux®)
- 29The printed label length is not as expected.
- 30Using the Device Settings (for Windows)
- 31How do I connect the printer to my computer using a USB cable?
- 32How to delete the registry information and files related to the printer driver
- 33Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 34Where can I find my Brother printer's serial number?
- 35Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 36How do I transfer label templates with P-touch Transfer Express?
- 37How to install the rechargeable Li-ion battery
- 38How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 39I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 40I cannot access the CUPS Web Interface (http://localhost:631) in Ubuntu. (Linux®)
- 41The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 42Print free-length labels with the set length (Linux®)
- 43Installing the LPR driver and CUPS wrapper driver (Linux®)
- 44Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 45How to use the Paper Size Setup (for Windows)
- 46How do I connect the printer and my mobile device via Bluetooth®?
- 47When I try to print multiple pages via Bluetooth® from a Windows 8 computer, it takes a long time for the printing to start and finish.
- 48How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 49Using the Printer Setting Tool (for Windows)
- 50Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)