FAQs & Troubleshooting
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- 1This printer is not detected when establishing a Bluetooth® connection.
- 2I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Where can I find my Brother printer's serial number?
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5How do I transfer label templates with P-touch Transfer Express?
- 6Where can I download the latest P-touch Editor for Mac?
- 7I cannot connect my printer to a Windows 11 computer via USB.
- 8Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 9My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 10I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 11The printer does not turn on, so I cannot print.
- 12The side margins are incorrect.
- 13I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 14When printing from an application, the application's "Collate" setting does not work correctly.
- 15The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 16Installing the CUPS wrapper/LPR printer driver (Linux®)
- 17How to install Brother software on a computer not connected to the Internet
- 18(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 19How to identify the printer's firmware version
- 20How to identify your Operating System (OS) for Windows or Mac
- 21How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 22The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 23Installing a CA certificate
- 24How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 25There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 26What do the indicator lights mean?
- 27How do I clean the platen roller?
- 28The print quality is poor, and the image is too light or dark.
- 29Uninstalling the printer driver (Linux®)
- 30What is the JPEG printing and how can I use it?
- 31Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 32The paper is jammed in the printer.
- 33(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 34When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 35What iOS mobile application can I use?
- 36What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 37(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 38Printing is not possible. (USB connection)
- 39How do I connect the printer and my mobile device via Bluetooth®?
- 40How do I switch to and use the mass storage mode?
- 41I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 42What is the Label List? (P-touch Editor 5.x for Windows)
- 43I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 44How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 45How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 46I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 47The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 48What Android™ mobile application can I use?
- 49How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 50How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)