FAQs & Troubleshooting
Popular |
116 Results
- 1Printing from an Android™ device
- 2How do I connect my printer via Wi-Fi®?
- 3Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 4Printing from a Windows PC or Mac
- 5The latest printer driver was successfully installed, but the driver did not update correctly.
- 6Installing the software
- 7How to connect to a DC power outlet (optional)
- 8What iOS mobile application can I use?
- 9How to identify your Operating System (OS) for Windows or Mac
- 10What Android™ mobile application can I use?
- 11I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12How do I turn the printer off?
- 13How to install the rechargeable Li-ion battery (optional)
- 14Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 15I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 16I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 17I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 18How to open the Devices and Printers window
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 21How to charge the rechargeable Li-ion battery
- 22Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 23The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 24When printing from an application, the application's "Collate" setting does not work correctly.
- 25Using the Communication Settings (for Windows)
- 26Using the Printer Setting Tool (for Mac)
- 27Where can I find my Brother printer's serial number?
- 28How to connect to an AC power outlet (optional)
- 29Printing is not possible. (USB connection)
- 30My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 31I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 32Some of the print options in OpenOffice do not work. (Linux®)
- 33Uninstalling the printer drivers (Linux®)
- 34P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 35How to install Brother software on a computer not connected to the Internet
- 36How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 37Using the Device Settings (for Windows)
- 38Paper does not move through the printer even though the motor is running.
- 39How to insert paper
- 40I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 41I cannot connect my printer to a Windows 11 computer via USB.
- 42Installing a CA certificate
- 43How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 44I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 45P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 46Using the Printer Setting Tool (for Windows)
- 47The side margins are incorrect.
- 48How do I switch to and use the mass storage mode?
- 49How do I uninstall the printer driver?
- 50What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)