FAQs & Troubleshooting
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122 Results
- 1Printing from an Android™ device
- 2Installing the software
- 3How do I turn the printer off?
- 4How to insert paper
- 5Printing from a Windows PC or Mac
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7How do I connect my printer via Wi-Fi®?
- 8The Wi-Fi® connection takes time.
- 9What Android™ mobile application can I use?
- 10What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 11How to identify your Operating System (OS) for Windows or Mac
- 12How to identify the printer's firmware version
- 13What iOS mobile application can I use?
- 14How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 15Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 16P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 17The paper is jammed in the printer.
- 18I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 19Uninstalling the printer drivers (Linux®)
- 20How to open the Devices and Printers window
- 21This printer is not detected when establishing a Wi-Fi® connection.
- 22Using the Printer Setting Tool (for Windows)
- 23What kinds of software are available for this printer?
- 24Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 25How to connect to a DC power outlet (optional)
- 26How to install the rechargeable Li-ion battery (optional)
- 27How to connect to an AC power outlet (optional)
- 28Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 29Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 30Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 31I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 32Installing a CA certificate
- 33How to install Brother software on a computer not connected to the Internet
- 34The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 35I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 36When printing from an application, the application's "Collate" setting does not work correctly.
- 37The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 38Using the Printer Setting Tool (for Mac)
- 39Pages don't print. What should I do?
- 40Where can I find my Brother printer's serial number?
- 41Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 42The latest printer driver was successfully installed, but the driver did not update correctly.
- 43Using Web Based Management
- 44Can I print out the printer settings?
- 45Error messages do not appear when using the USB connection of my printer.
- 46The side margins are incorrect.
- 47How to charge the rechargeable Li-ion battery
- 48How do I transfer label templates with P-touch Transfer Express?
- 49I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 50Some of the print options in OpenOffice do not work. (Linux®)