FAQs & Troubleshooting
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122 Results
- 1Printing from an Android™ device
- 2How do I connect my printer via Wi-Fi®?
- 3Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 4What Android™ mobile application can I use?
- 5How to charge the rechargeable Li-ion battery
- 6How to insert paper
- 7Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 8Installing the software
- 9My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 10(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 11How to install the rechargeable Li-ion battery (optional)
- 12How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 13How do I turn the printer off?
- 14How do I clean the platen roller?
- 15The latest printer driver was successfully installed, but the driver did not update correctly.
- 16Printing is not possible. (USB connection)
- 17Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 18Installing a CA certificate
- 19The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 20Using the Printer Setting Tool (for Mac)
- 21How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 22How do I transfer templates to the printer?
- 23How to identify your Operating System (OS) for Windows or Mac
- 24I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 25Where can I find my Brother printer's serial number?
- 26How to install Brother software on a computer not connected to the Internet
- 27What iOS mobile application can I use?
- 28How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 29Pages don't print. What should I do?
- 30What is the Label List? (P-touch Editor 5.x for Windows)
- 31Printing from a Windows PC or Mac
- 32Using Web Based Management
- 33Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 34I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 35Some of the print options in OpenOffice do not work. (Linux®)
- 36How can I connect to my printer using Wi-Fi® in Windows 10 S?
- 37I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 38The Wi-Fi® connection takes time.
- 39How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 40Using the Printer Setting Tool (for Windows)
- 41How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 42The top margin is incorrect.
- 43Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 44How do I uninstall the printer driver?
- 45The paper is jammed in the printer.
- 46How to delete the registry information and files related to the printer driver
- 47How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 48I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 49I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 50I cannot connect my printer to a Windows 11 computer via USB.