FAQs & Troubleshooting
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122 Results
- 1Printing from an Android™ device
- 2How do I turn the printer off?
- 3How to insert paper
- 4How do I connect my printer via Wi-Fi®?
- 5The Wi-Fi® connection takes time.
- 6What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 7How to identify the printer's firmware version
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9What Android™ mobile application can I use?
- 10The paper is jammed in the printer.
- 11How to identify your Operating System (OS) for Windows or Mac
- 12I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 13This printer is not detected when establishing a Wi-Fi® connection.
- 14What iOS mobile application can I use?
- 15What kinds of software are available for this printer?
- 16How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 17Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 18Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 19Printing from a Windows PC or Mac
- 20Installing the software
- 21Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 22Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 23P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 24The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 25I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 26When printing from an application, the application's "Collate" setting does not work correctly.
- 27The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 28Using the Printer Setting Tool (for Mac)
- 29Using the Printer Setting Tool (for Windows)
- 30Pages don't print. What should I do?
- 31Where can I find my Brother printer's serial number?
- 32Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 33The side margins are incorrect.
- 34How to connect to a DC power outlet (optional)
- 35How do I transfer label templates with P-touch Transfer Express?
- 36How to connect to an AC power outlet (optional)
- 37Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 38Uninstalling the printer drivers (Linux®)
- 39Installing a CA certificate
- 40How to install Brother software on a computer not connected to the Internet
- 41How to open the Devices and Printers window
- 42When printing using the optional roll printer case (PA-RC-001), gaps between lines may decrease or blurred characters may be printed.
- 43How do I disable broadcasting the printer to AirPrint-compatible devices?
- 44Using Web Based Management
- 45Using the Communication Settings (for Windows)
- 46Using the Device Settings (for Windows)
- 47Can I print out the printer settings?
- 48How do I switch to and use the mass storage mode?
- 49Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 50How do I uninstall the printer driver?