FAQs & Troubleshooting
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PJ-773
125 Results
1.
Printing from an Android™ device
2.
How do I connect my printer via Wi-Fi®?
3.
Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
4.
Printing from a Windows PC or Mac
5.
The Wi-Fi® connection takes time.
6.
This printer is not detected when establishing a Wi-Fi® connection.
7.
Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
8.
How do I transfer label templates with P-touch Transfer Express?
9.
Using the Device Settings (for Windows)
10.
How do I turn the printer off?
11.
How do I clean the platen roller?
12.
I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
13.
The latest printer driver was successfully installed, but the driver did not update correctly.
14.
I cannot save a file downloaded from the Brother support website (For Windows)
15.
Using the Printer Setting Tool (for Mac)
16.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
17.
P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
18.
I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
19.
I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
20.
P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
21.
Installing the software
22.
How to install the rechargeable Li-ion battery (optional)
23.
Uninstalling the printer drivers (Linux®)
24.
Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
25.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
26.
Where can I find my Brother printer's serial number?
27.
I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
28.
What Android™ mobile application can I use?
29.
The side margins are incorrect.
30.
How do I transfer templates to the printer?