FAQs & Troubleshooting
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86 Results
- 1Where can I find my Brother printer's serial number?
- 2How to identify your Operating System (OS) for Windows or Mac
- 3How do I transfer label or slip templates?
- 4How to charge the rechargeable Li-ion battery
- 5How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 6How do I uninstall the printer driver?
- 7How to insert paper
- 8What Android™ mobile application can I use?
- 9How to connect to a DC power outlet (Optional)
- 10How to install the rechargeable Ni-MH Battery (Optional)
- 11How to connect to an AC power outlet (Optional)
- 12My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 13Uninstalling the printer drivers (Linux®)
- 14The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 15How do I install the printer driver from the CD-ROM? (for Windows)
- 16How do I clean the Platen Roller?
- 17The print quality is poor, and the image is too light or dark.
- 18P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 19What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 20Images appear blurred or lines are jagged when printed using the JPEG printing function. What can I do?
- 21How to install the rechargeable Li-ion Battery (Optional)
- 22How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 23(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 24How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 25How to open the Devices and Printers window
- 26What is the JPEG printing and how can I use it?
- 27Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 28The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 29The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 30How do I connect the printer and my computer via Bluetooth®? (for Windows)
- 31(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 32Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 33What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 34Paper moves through the printer, but nothing appears on the paper.
- 35I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 37I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 38I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 39Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 40I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 41The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 42I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 43Some of the print options in OpenOffice do not work. (Linux®)
- 44I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 45I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 46I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48When I try to print multiple pages via Bluetooth® from a Windows 8 computer, it takes a long time for the printing to start and finish.
- 49Error messages do not appear when using the USB connection of my printer.
- 50The DATA indicator has turned off even though data remains in the printer.