FAQs & Troubleshooting
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163 Results
- 1What do the indicator lights mean?
- 2The printer stops printing, the power LED blinks in red, and my mobile device displays an error message.
- 3The printer does not print from my mobile device or does not print correctly.
- 4The message "Movie cannot be played" appears when I try to read a QR code created using the Share Label function. (P-touch Design&Print / Design&Print 2)
- 5The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print / Design&Print 2)
- 6The label does not cut well.
- 7I cannot select the printer on the app. (P-touch Design&Print / Design&Print 2)
- 8I cannot find P-touch Design&Print / Design&Print 2 for iPad in the App Store.
- 9How do I change the printer connected to my Android™ device? (P-touch Design&Print / Design&Print 2)
- 10I want my printer to use less tape for each label. (P-touch Design&Print / Design&Print 2)
- 11I cannot use the Frame function. (P-touch Design&Print / Design&Print 2)
- 12Small printed characters are blurred. (P-touch Design&Print / Design&Print 2)
- 13Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 14I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 15How do I charge the Li-ion battery?
- 16Export saved labels from P-touch Design&Print to P-touch Design&Print 2
- 17I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 18How can I confirm the selected tape length? (P-touch Design&Print / Design&Print 2)
- 19(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 20How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 21(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 22Where can I download Brother iPrint&Label? (iPrint&Label)
- 23My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 24A template is not displayed correctly. (P-touch Design&Print / Design&Print 2)
- 25What is the compatible barcode protocol? (iPrint&Label)
- 26Where can I download the latest P-touch Editor for Mac?
- 27How can I connect my mobile device to the printer via Bluetooth®? (Brother iPrint&Label)
- 28The tape is ejected with the paper liner separated from the tape.
- 29Using the Printer Setting Tool (for Mac)
- 30When I select [Font] and increase the font size, the text does not enlarge. (P-touch Design&Print)
- 31How do I set a tape cassette?
- 32When creating a Share Label, I cannot select multiple images. If I want to link multiple images, how do I select them? (P-touch Design&Print / Design&Print 2 for Android™)
- 33I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 34The fabric tape became detached after washing.
- 35Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 36How to change the rechargeable Li-ion battery
- 37(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 38Printing is not possible. (USB connection)
- 39(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 40When I change or trim an image in the template, it becomes smaller. (P-touch Design&Print / Design&Print 2)
- 41(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 42Installing the software
- 43There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 44The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 45How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 46I cannot use the Share Label function and get an error message "It failed to tag." (P-touch Design&Print for Android™/iOS)
- 47Where can I find my Brother printer's serial number?
- 48Marks and characters (Emoji) from a mobile device are not displayed correctly, or cannot be printed clearly even though they display correctly on the editing screen. (P-touch Design&Print)
- 49How many mobile devices can I connect to one printer via Bluetooth®?
- 50Can I use the app with my iPad? (iPrint&Label)