FAQs & Troubleshooting
- 115/02/2023Delete print jobs from the print queue.
- 214/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 313/12/2022How to identify your Operating System (OS).
- 424/10/2022Can I print using the IPP protocol on Windows XP?
- 522/08/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 630/07/2018I cannot print from my computer via network. (For Windows)
- 727/10/2017I cannot print from my computer via network. (For Macintosh)
- 827/10/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 925/03/2016Can I print from or scan to Android™ Smartphone?
- 1025/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 1117/01/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 1223/10/2013I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 1314/05/2013How can I change the IP address?
- 1404/11/2011I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 1504/11/2011I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 1631/10/2011I updated the Web BRAdmin and cannot enable the logging function.
- 1726/11/2009What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 1829/06/2009How do I factory reset the print server?
- 1917/10/2006What is a file server based network and do Brother printers work in that type of environment?
- 2007/09/2006How do I disable the APIPA protocol?
- 2106/09/2006What is UPnP and SSDP?
- 2224/08/2006I have assigned an IP address to the printer, but I am unable to print or communicate with it using a web browser. What should I do?
- 2324/08/2006What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 2424/08/2006What is APIPA?
- 2510/05/2006I cannot use the "Modules Update" button on Web BRAdmin.
- 2631/10/2005How do I change the print server password?