FAQs & Troubleshooting
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208 Results
- 1(Video) Load Paper in the Multi‑purpose Tray (MP Tray)
- 2Printer Jam or Paper Jam
- 3The printer status is Offline or Paused.
- 4What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5Refill Ink
- 6Load Paper in the Multi‑purpose Tray (MP Tray)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8(Video) When I print photos, the color quality is not good.
- 9(Video) How to Email Print
- 10How to use the PC-FAX.
- 11(Video) Fill the ink tanks
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Other Problems
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16Printing/ Scanning with a mobile device
- 17Out of Fax Memory
- 18Paper Size Mismatch
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20(Video) Set up your Brother machine
- 21I cannot print full-page photos or images using Email Print.
- 22Check ink level, then press [OK]
- 23Set up your Brother machine on a wireless network (Windows/macOS)
- 24I cannot print on a wireless (Wi-Fi) network (Mac)
- 25Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 26My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 27Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Export an address book and import it to another machine
- 30Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 31Load Documents on the Scanner Glass
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33(Video) Load A4/Letter papers
- 34(Video) Connect telephone line and power cords
- 35What is Brother iPrint&Scan?
- 36Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37How to identify your Operating System (OS).
- 38Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 39Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 40Cannot Scan XX or Unable to Scan XX
- 41Out of Memory
- 42Clean the Scanner
- 43I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 44Paper is Jammed Inside and in the Multi-purpose Tray (Paper Jam/Jam E Inside/MP)
- 45Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 46When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 47I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 48I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 49What is the default password for my Brother machine?
- 50I cannot connect my machine to a Windows 11 computer via USB.