FAQs & Troubleshooting
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252 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2(Video) Load A4/Letter paper
- 3(Video) Replace Toner
- 4My Brother machine could not be found over the network when I installed drivers on my PC.
- 5Replace Drum
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8What is Brother iPrint&Scan?
- 9(Video) Connect telephone line and power cords
- 10Document Jam (With Video Instructions)
- 11Print both sides of paper or a booklet automatically
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13What driver package format is supported by my Linux distribution?
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15(Video) Unpack your Brother machine
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19Select Receive mode.
- 20Can I print from or scan to Android™ Smartphone?
- 21The printer status is Offline or Paused.
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23Jam Rear (With Video Instructions)
- 24Curled or wavy
- 25Faint
- 26Ghost
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 31I can print but cannot scan via network. (For Windows)
- 32I cannot find some options in the Print dialog box (macOS 11 or later)
- 33(Video) Update the Driver or Firmware for your Brother machine
- 34Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 35Load paper in the paper tray
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 39What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 40Jam Tray (With Video Instructions)
- 41Print the Network Configuration Report
- 42Image skewed
- 43Add your Brother machine with AirPrint (macOS)
- 44Cannot print after a Windows 10 update (June 2020)
- 45I cannot print on a wireless (Wi-Fi) network (Windows)
- 46Connect your Brother machine to your mobile device via a wireless router or access point.
- 47(Video) Load an Envelope (Manual Feed Slot)
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 50Printing/ Scanning with a mobile device