FAQs & Troubleshooting
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249 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4(Video) Load A4/Letter paper
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7(Video) Replace Toner
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Replace Drum
- 10Image skewed
- 11(Video) Connect telephone line and power cords
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13What driver package format is supported by my Linux distribution?
- 14(Video) Load an Envelope (Manual Feed Slot)
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16Load paper in the paper tray
- 17(Video) Unpack your Brother machine
- 18White lines down the page
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 25Jam Tray (With Video Instructions)
- 26I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 27I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 28Printing/ Scanning with a mobile device
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 31My Brother machine could not be found over the network when I installed drivers on my PC.
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 35Jam 2-sided
- 36White lines across the page
- 37Faint
- 38I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 39How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 42I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 432-sided Disable or 2-sided Disabled
- 44Print both sides of paper or a booklet automatically
- 45Curled or wavy
- 46Wrinkles or creases
- 47Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 48Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 49The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 50Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)