FAQs & Troubleshooting
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387 Results
- 1Loading paper in the manual feed slot.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4How do I load paper in paper tray#2?
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6Clear the "Wrong Tray Setting" message from my Brother machine's display.
- 7I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 8Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Load A3 or ledger paper and program my Brother machine to print on it.
- 11How do I adjust my Brother machine's tray use for copying and faxing?
- 12One or more of my colors are not printing (blank).
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16What is Brother iPrint&Scan?
- 17The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 18Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 19Print a web page from iPrint&Scan when using an Android™ mobile device.
- 20Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 23Unable to Print 5X
- 24Ink Absorber Full
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 27Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 28How do I load paper?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30I cannot send a fax using PC-FAX (Windows 10)
- 31Connect your Brother machine to your mobile device via a wireless router or access point.
- 32The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 33Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 34The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 35The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 36Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 37Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 38Unable to Print 7X
- 39Low Temperature
- 40How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 41Change the number of times my Brother machine rings before it answers.
- 42No Ink Cartridge
- 43The printer status is Offline or Paused.
- 44Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 45I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 46When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 47Can I restrict access to certain operations on my Brother machine?
- 48Can I change the amount of time my Brother machine stays in each mode?
- 49When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 50Cover is Open