FAQs & Troubleshooting
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333 Results
- 1When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3I cannot send a fax using PC-FAX (Windows 10)
- 4I cannot find some option in the Printing preferences. (For Windows)
- 5Ink Low
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Uninstall Scan-key-tool. (Linux)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10I cannot print using my Brother machine on a wireless network (Windows)
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12How to identify your Operating System (OS).
- 13Delete numbers stored in my Brother machine's Caller ID History.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 16Cover is Open
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Change the number of times my Brother machine rings before it answers.
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 21Paper Jam
- 22How do I load envelopes into my machine?
- 23Cannot print after a Windows 10 update (June 2020)
- 24I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 25The downloaded driver's name is different from my machine's name. (Linux)
- 26The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 27I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 28Delete print jobs from the print queue.
- 29Open the "Scanners and Cameras" and Properties.
- 30Can I use AirPrint with my Brother machine?
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32How do I know which receive mode to select?
- 33Do I need a telephone line to send and receive faxes with my Brother machine?
- 34Locate files scanned with ControlCenter3 (For Windows)
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 37I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 38No Paper Fed
- 39Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 40I cannot print over a network using the XML Paper Specification Printer Driver.
- 41I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 42I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 43Can third party ink be used to refill the ink cartridges?
- 44When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 45Where is the USB port on the machine?
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47Improve poor print quality.
- 48What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 49I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.