FAQs & Troubleshooting
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333 Results
- 1Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Change the number of times my Brother machine rings before it answers.
- 6Can I print from or scan to Android™ Smartphone?
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8When I print images, the quality is not good (Linux)
- 9I cannot print using my Brother machine on a wireless network (Mac)
- 10Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 11I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 12Locate files scanned with ControlCenter2 (For Macintosh)
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Send a PC-FAX
- 15When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 16Why are the faxes I send always received with a black vertical line down the page?
- 17Print command (LPR) (Linux)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19What is Brother iPrint&Scan?
- 20The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 21I still receive the error message "Paper Jam" after I removed the jammed paper.
- 22The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 23How do I know which receive mode to select?
- 24What is Distinctive Ring and how do I program it?
- 25I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 26I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28The driver installation finished successfully but I cannot print. (Linux)
- 29I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 30I get a TS error when trying to print on a wireless network.
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 33Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 34Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 35Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 36When I print, the pages are smudged with ink. What should I do?
- 37When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 38Replace Ink
- 39I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41Configure and use the Scan Key Tool (Linux)
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43To install the printer driver easily using a tool. (Linux)
- 44Firewall port requirements of the Scan Key Tool (Linux)
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46Install FaceFilter Studio onto Windows 10.
- 47Enable the Brother machine's network interface.
- 48Protect your Brother machine against unauthorised access over the network
- 49"Offline" appears on the Status Monitor.
- 50I cannot find some option in the Printing preferences. (For Windows)