FAQs & Troubleshooting
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372 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5The edge of glossy paper is smudged.
- 6Replace Ink
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 10How do I factory reset the network settings?
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13How do I load envelopes into my machine?
- 14Protect your Brother machine against unauthorised access over the network
- 15Delete print jobs from the print queue.
- 16Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 17Printer Locked
- 18Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 19Improve poor print quality.
- 20Why doesn't the machine answer when receiving a call?
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 24Document Jam
- 25How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 26Confirm that a FAX I sent was received correctly.
- 27How do I load paper?
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29Printing/ Scanning with a mobile device
- 30Out of Fax Memory
- 31Delete numbers stored in my Brother machine's Caller ID History.
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33Can third party ink be used to refill the ink cartridges?
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35One or more of my colors are not printing (blank).
- 36When I print, the pages are smudged with ink.
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 40Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 41Unable to Print 3X
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43No Ink Cartridge
- 44When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 45Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 46Open the Control Panel (For Windows)
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 50I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)