FAQs & Troubleshooting
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373 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7What is Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Can I print from or scan to Android™ Smartphone?
- 10Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 11The printer status is Offline or Paused.
- 12Replace Ink
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 16Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 17How do I load paper?
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19Store a Speed Dial number from my Brother machine's Caller ID History.
- 20Change the printer driver settings (Windows/macOS)
- 21One or more of my colors are not printing (blank).
- 22I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 23Configure a cover page for PC-FAX.
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30I still receive the error message "Paper Jam" after I removed the jammed paper.
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32Can I use voice mail on the same line as my Brother machine?
- 33Paper Jam
- 34How do I load envelopes into my machine?
- 35Add your Brother machine with AirPrint (macOS)
- 36How do I know which receive mode to select?
- 37Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40Connect your Brother machine to your mobile device via a wireless router or access point.
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42Combine multiple scanned documents into a single file with PaperPort™
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 45I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 46The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 47What is AirPrint?
- 48How to identify your Operating System (OS).
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.