FAQs & Troubleshooting
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322 Results
- 1Cover is Open
- 2What driver package format is supported by my Linux distribution?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 6Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 7How to identify your Operating System (OS).
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 11Configure a cover page for PC-FAX.
- 12Wireless setup is requesting a WPS PIN to complete the setup
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 15Can I use AirPrint with my Brother machine?
- 16Locate files scanned with ControlCenter2 (For Macintosh)
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 19I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 20What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 21What is the BRAdmin Professional software used for?
- 22Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 23I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 24Load paper in the paper tray
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27How do I know which side up my photo paper should be in the tray?
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31Can I use voice mail on the same line as my Brother machine?
- 32How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 33When I print, the pages are smudged with ink. What should I do?
- 34Replace Ink
- 35The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38Scan using XSane or GIMP (Linux)
- 39The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 40When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 41Uninstall printer drivers (Linux)
- 42I cannot print using my Brother machine on a wireless network (Windows)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Protect your Brother machine against unauthorised access over the network
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Scan from the Brother iPrint&Scan application using Windows Phone.
- 47Open the Status Monitor
- 48Delete print jobs from the print queue.
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.