FAQs & Troubleshooting
![]() |
Popular |
323 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3What is Brother iPrint&Scan?
- 4Cover is Open
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 12Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 13One or more of my colors are not printing (blank). What can I do?
- 14Replace Ink
- 15How do I load envelopes into my machine?
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22Paper Jam
- 23I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 24I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 28Can I print from or scan to Android™ Smartphone?
- 29Where can I find the ink cartridges for my new Brother machine?
- 30Scan and save a document in PDF format (Scan to File)
- 31I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 32Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 33I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 34I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 35I'm using Macintosh. What is the PreScan option used for?
- 36Load paper in the paper tray
- 37I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 38I cannot print using my Brother machine on a wireless network (Windows)
- 39I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 40Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 41Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 42I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 45When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 46When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 47How do I know which side up my photo paper should be in the tray?
- 48Cannot print after a Windows 10 update (June 2020)
- 49Delete print jobs from the print queue.
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.