FAQs & Troubleshooting
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281 Results
- 1Is there a way to view how much ink is remaining?
- 2(Video) Load paper (A4>Tray #1 / A3>Tray #2)
- 3(Video) Load A4/Letter paper
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5(Video) Load A3/Ledger paper (Tray1)
- 6(Video) Connect telephone line and power cords
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9(Video) Load paper in the Multi-Purpose tray (MP tray)
- 10(Video) Install Ink Cartridges
- 11I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
- 12Paper Jam (With Video Instructions)
- 13I cannot print using my Brother machine on a wireless network (Mac)
- 14Delete print jobs from the print queue.
- 15(Video) Load an Envelope (Manual Feed Slot)
- 16Replace Ink
- 17Load an Envelope (Manual Feed Slot)
- 18Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 19Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Unable to Scan AX
- 23Print using only the black ink cartridge when the Color cartridges have run out.
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26I cannot print using my Brother machine on a wireless network (Windows)
- 27The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 28The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 29What is AirPrint?
- 30No Ink Cartridge
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 33Cover is Open
- 34When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 35Out of Memory
- 36I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 37Improve poor print quality.
- 38My Brother machine has no power.
- 39I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 40I cannot find some options in the Print dialog box (macOS 11 or later)
- 41Connect your Brother machine to your mobile device via a wireless router or access point.
- 42Connect the telephone line and power cord
- 43Paper tray not detected/ Paper tray #2 not detected
- 44What is Brother iPrint&Scan?
- 45Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 46Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 47Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 48What is Brother Web Connect?
- 49Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 50Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.