FAQs & Troubleshooting
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276 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4(Video) Load A4/Letter paper
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 7Install Starter Ink
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9(Video) Load A3/Ledger paper (Tray1)
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11My Brother machine could not be found over the network when I installed drivers on my PC.
- 12(Video) Install Ink Cartridges
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14Paper Jam
- 15Replace Ink
- 16Load an Envelope (Manual Feed Slot)
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Improve poor print quality.
- 19(Video) Connect telephone line and power cords
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Paper tray not detected/ Paper tray #2 not detected
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24I still receive the error message "Paper Jam" after I removed the jammed paper.
- 25How to identify your Operating System (OS).
- 26When I print documents that contain tables or images with lines, such as technical drawings, the lines are not straight or aligned.
- 27A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 28Printing/ Scanning with a mobile device
- 29Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30What is Brother Web Connect?
- 31Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 32Unable to Scan AX
- 33High Temperature
- 34Discover the MAC address of the Brother network card
- 35The printer status is Offline or Paused.
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 38Wrong Paper
- 39One or more of my colors are not printing (blank).
- 40Print the Network Configuration Report.
- 41I cannot find some options in the Print dialog box (macOS 11 or later)
- 42Where can I download Brother iPrint&Scan application for Mac?
- 43I cannot print using my Brother machine on a wireless network (Windows)
- 44I cannot print using my Brother machine on a wireless network (Mac)
- 45Connect your Brother machine to your mobile device via a wireless router or access point.
- 46Sleep
- 47Load paper in the paper tray
- 48Install starter ink cartridges
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)