FAQs & Troubleshooting
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365 Results
- 1Duplex (two-sided) scan
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6Printouts have wrinkles.
- 7How do I turn off/on the Toner Save Mode?
- 8I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12Tips for copy/scanning and preventing document jams
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14Can I use voice mail on the same line as my Brother machine?
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16Printouts have toner scatter or toner stain.
- 17Colors are light or unclear on the whole page.
- 18Vertical colored streaks or bands appear on the page.
- 19ControlCenter3 displays a blank screen at startup (Windows)
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 23Can I connect to the Active Directory server using the LDAP feature?
- 24What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 25What is the BRAdmin Professional software used for?
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Pre-Required Procedures (Linux)
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 36I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 37Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 38I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 39I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 40Is my Brother machine compatible with Windows Vista?
- 41How do I check if the machine has faxes in its memory when it has a mechanical problem?
- 42How can I clear the "Scanner Locked" error message?
- 43Spots are printed at 75mm.
- 44Colored lines appear across the page.
- 45My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 46White spots or hollow print appears.
- 47Nothing is printed on the page or some colors are missing.
- 48I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 49I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 50I cannot send a fax using PC-FAX (Windows 10)