FAQs & Troubleshooting
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MFC-9840CDW
366 Results
1.
What is Brother iPrint&Scan?
2.
Can I print from or scan to Android™ Smartphone?
3.
Change the printer driver settings (Windows/macOS)
4.
Can I print from and scan to iPhone, iPod touch and iPad?
5.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
6.
How do I clear the message "Jam Inside" from the LCD display?
7.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
8.
I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
9.
Duplex (two-sided) scan
10.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
11.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
12.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
13.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
14.
Printouts have wrinkles.
15.
Can I use non-Brother or third party supplies with the Brother machine?
16.
White spots or hollow print appears.
17.
Vertical colored streaks or bands appear on the page.
18.
Open the "Scanners and Cameras" and Properties.
19.
Verify if the Brother machine has a dial tone
20.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
21.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
22.
The image is ghosted.
23.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
24.
Enable the Brother machine's network interface.
25.
Scan from the Brother iPrint&Scan application using Windows Phone.
26.
Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
27.
Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
28.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
29.
How to identify your Operating System (OS).
30.
Discover the MAC address of the Brother network card