FAQs & Troubleshooting
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338 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4Replace the toner cartridge
- 5Printouts have wrinkles.
- 6Colored lines appear across the page.
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 9What is Brother iPrint&Scan?
- 10How do I clear the message "Jam MP Tray" from the LCD display?
- 11I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 12How do I replace the belt unit?
- 13Colors are light or unclear on the whole page.
- 14Can I print from or scan to Android™ Smartphone?
- 15Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 16Tips for copy/scanning and preventing document jams
- 17Scan and save a document in PDF format (Scan to File)
- 18Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 19I am asked to enter a password when starting the Remote Setup application. What is the password?
- 20Pre-Required Procedures (Linux)
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25How do I clear the message "Jam Rear" from the LCD display?
- 26Replace the drum unit.
- 27The image is ghosted.
- 28Uninstall the drivers. (Mac OS X 10.5)
- 29How do I improve the color density? (Print Calibration)
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32The printer status is Offline or Paused.
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34White streaks or bands appear down the page.
- 35White spots or hollow print appears.
- 36I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 37Scan from the Brother iPrint&Scan application using Windows Phone.
- 38Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 39I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 40Locate files scanned with ControlCenter2 (For Macintosh)
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 43How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 44How do I replace the waste toner box?
- 45What are supported file formats for the direct print feature?
- 46The error message "Out of Memory" appears on the LCD.
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48What driver package format is supported by my Linux distribution?
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50Locate files scanned with ControlCenter3 (For Windows)