FAQs & Troubleshooting
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- 1The image is ghosted.
- 2When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3Printouts have wrinkles.
- 4The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 5The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 6I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 7Tips for copy/scanning and preventing document jams
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 10Can I use voice mail on the same line as my Brother machine?
- 11I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 12I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 13Spots are printed at 75mm.
- 14How do I turn off/on the Toner Save Mode?
- 15White spots or hollow print appears.
- 16I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 17Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 18How do I install additional memory?
- 19The printer status is Offline or Paused.
- 20Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 21Nothing is printed on the page or some colors are missing.
- 22I cannot send a fax using PC-FAX (Windows 10)
- 23Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 24Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 25Can I print from or scan to Android™ Smartphone?
- 26Configure a cover page for PC-FAX.
- 27The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 28Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 29I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 30When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 31I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 32How do I clear the message "Jam Duplex" from the LCD?
- 33How do I clear the message "Jam Inside" from the LCD display?
- 34How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 35When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 36How do I clean the scanner to improve the copy or fax quality?
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38Open the Control Panel (For Windows)
- 39Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 40When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 43Can I set my Brother machine to forward the faxes I receive to another location?
- 44When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 45Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 46Is my Brother machine compatible with Windows Vista?
- 47I am having a problem receiving faxes.
- 48How do I replace the belt unit?
- 49White streaks or bands appear down the page.
- 50The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.