FAQs & Troubleshooting
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338 Results
- 51I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 52When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 53Adjust color settings by using the custom setting in the printer driver
- 54The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 55The printer status is Offline or Paused.
- 56Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 57Printouts have toner scatter or toner stain.
- 58White streaks or bands appear down the page.
- 59Colored lines appear across the page.
- 60Colors are light or unclear on the whole page.
- 61White spots or hollow print appears.
- 62Protect your Brother machine against unauthorised access over the network
- 63Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 64Scan from the Brother iPrint&Scan application using Windows Phone.
- 65I cannot find some option in the Printing preferences. (For Windows)
- 66Download a file from the "Downloads" section and save it to Windows 8 computer.
- 67Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 68The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 69I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 70Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 71Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 72The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 73Locate files scanned with ControlCenter2 (For Macintosh)
- 74Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 75How do I improve the color density? (Print Calibration)
- 76Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 77I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 78How do I check if the machine has faxes in its memory when it has a mechanical problem?
- 79How do I replace the belt unit?
- 80How do I replace the waste toner box?
- 81How do I clear the message "Jam MP Tray" from the LCD display?
- 82How do I install the Optional Tray Unit?
- 83Where is the full User's Guide? I can't find enough information in the paper manual.
- 84Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 85How do I print on thick paper, labels and envelopes from the MP tray in Windows applications?
- 86I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 87Configure and use PC-FAX (CUPS) (Linux)
- 88I cannot send a fax using PC-FAX (Windows 10)
- 89I cannot save a file downloaded from the Brother support website (For Windows)
- 90Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 91Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 92The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 93Change the printer driver settings (Windows/macOS)
- 94I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 95I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 96I am asked to enter a password when starting the Remote Setup application. What is the password?
- 97Can I set my Brother machine to forward the faxes I receive to another location?
- 98When I print directly from the USB flash drive only an error page prints. What can I do?
- 99Is my Brother machine compatible with Windows Vista?
- 100Which E-mail packages are compatible with ControlCenter3?